report a complaint
An important part of creating a safe environment in volleyball is handling and reporting incidents when they occur. Volleyball BC is committed to providing a safe, effective, and supportive process for reporting maltreatment, abuse, or inappropriate behaviour.
Making a Complaint
Despite our best efforts, sometimes things happen. Volleyball BC has various policies that every participant agrees to uphold when they register. These policies govern Volleyball BC’s events, activities, and member clubs.
We have a Discipline and Complaints Policy that sets in place a process to address issues or behaviours that breach our policies. This flowchart shows the process and provides you with contact information for how to file your complaint depending on its nature.
Filing a complaint can be confusing. We have created these guides to help you understand the process:
- Understanding the Discipline and Complaints Policy – English
- Understanding the Discipline and Complaints Policy – Farsi
- Understanding the Discipline and Complaints Policy – French
- Understanding the Discipline and Complaints Policy – Mandarin
- Understanding the Discipline and Complaints Policy – Cantonese
Reporting Conduct & Safety Concerns
Volleyball BC has a partnership with ITP Sport, an Independent Third Party that will handle concerns related to conduct and safety within our sanctioned activities. ITP Sport provides a neutral and impartial service to ensure that all reports are managed professionally and fairly. This partnership enables:
- Clear and transparent processes for reporting and resolving concerns.
- A dedicated service to address Safe Sport concerns and Code of Conduct violations in our community.
ITP Sport operates independently to ensure impartiality and fairness in addressing complaints. Their responsibilities include:
- Complaint Intake: Receiving and managing complaints through their reporting platform.
- Investigation and Resolution: Conducting impartial investigations and working towards fair resolutions.
- Confidentiality: Maintaining confidentiality throughout the complaint process to protect all parties involved.
- Reporting: Providing periodic updates and final outcomes of complaints to Volleyball BC while maintaining the integrity of the process.
You can find more information and useful resources about this process below. If you have any questions about ITP Sport or its processes, contact Emma Gibbons at egibbons@volleyballbc.org
CONTACT ITP SPORT – Tel: 1-866-921-6714 or www.integritycounts.ca